F.A.Q

Q: What types of packaging machinery does Keepway supply?

A: Keepway supplies baling, strapping, carton sealing, wrapping, shrink packing and labeling machinery. Share your product and packing requirements so our team can help identify suitable equipment.

Q:If you can customize according to client demand?

A:Yes,we have professional design team,our technician can customize according to client demand.

Q:How about your pre-sales service?

A:1.Our sales team will supply professional product information and 98.5% response rate.

2.Our engineers will provide professional guidance according to the actual production needs of customers and recommend the most suitable models for customers.

Q:How about your after-sales service?

A:1. Keepway provides a two-year warranty. During the warranty period, we supply replacement parts and ship them to you free of charge. We also provide lifetime after-sales service and technical support.

2.When we get your order,we will start production with in 1-2 working days,our sales will report you the production progress in time.After finishing production,we will supply machine running video to let you check.

3.All equipment is strictly tested by professional engineers before leaving the factory to ensure that customers can put the equipment into production in time after receiving.

4.The data of each factory equipment is entered into the computer, and after-sales engineers regularly check the use of the customer.

5.At the same time provide 7×24 Receive maintenance information within hours, assist you in solving problems according to the situation, and ensure that you can use it normally.

Q:If it is easy to operate of your machine?

A:Under the condition of ensuring safe transportation, we will not disassemble the machine very much, so that it can be  easier to install and debug after you receive our equipment.Meanwhile We already prepare technical manual and operation video to show our customers, then it will be easy to install and use the machine.

Q: What kind of payment terms do we accept?

A:Usually it is TT,about other ways are ok by negotiation.

Q:How about your Production time ?

A: Normally 7-10  working days after your deposit,some products also in stock.

Q: Can I visit your factory?

A: Yes. Many domestic and international customers visit our factory every year.

Q: What information should I provide for equipment selection?

A: Send the product or material type, minimum and maximum dimensions, weight, required output, packing material and available workspace. Include your loading method and local power supply. Photos or a short process video can help us review the application and discuss the required configuration.

Q: What information should I send when requesting technical support?

A: Please provide the machine model and serial number, a description of the issue, any displayed alarms, and clear photos or video. Include the material being processed and the operating conditions when the issue occurs.